How can I contact the Mikan Insights team with issues related to my account?
You can contact our dedicated expert team with any issues related to your account by navigating to the Support link at the top navigation bar and clicking ‘Submit a Ticket’ from the drop down menu. Then, you can fill in the Subject and Description area with the details regarding the issue you have experienced. You…
Can I download the data and graphs on the dashboard to use in a presentation or for further analysis?
The visual charts can be exported as an image, pdf or PowerPoint and the data can be exported as an excel or csv file for your own analysis.
I want to share some analytics with my members, is this possible?
Yes. Our solution offers the ability to create separate dashboards that you can offer to your members as part of their membership. As a parent user you can add additional seats to your membership in order to grant access to your members and other stakeholders you want to share the analytics. You can have different…
What if I do not capture the data presented on the dashboards?
All analytics included with our standard plans can be customized and updated to reflect your own data points. We understand that no association is the same and/or captures the same data, therefore, our solution is fully flexible to be adjusted based on your own data elements.
How can I connect my data?
We currently offer two different methods to extract your data and feed it into the analytics. Our first and recommended method, is to use a smart connector to plug directly onto your AMS (Association Management Software) and any other business software you might have so that we can extract your data and connect it to…